Terms of service and sale

Version 1.0 — effective 15 September 2026

1. Purpose and acceptance

These general terms (the "Terms") govern access to and use of TblFlow (the "Service"), a no-code database platform available at app.tblflow.com. The Service is published by SPACE UNITY, a French SASU with variable capital, RCS Sedan 994 377 208, registered office 34 route Nationale, 08140 Douzy, France (the "Publisher").

The Service is subscribed to by the person who creates an account or a space (the "Customer"), on their own behalf or on behalf of the organisation they represent. It is used by the people the Customer invites (the "Users"). If you accept these Terms for an organisation, you confirm that you are authorised to bind it.

By creating an account you accept:

• these Terms;
• the Privacy policy;
• where personal data is processed in the Service, the Data processing agreement (the "DPA").

Together, these documents form the contract. If they conflict, the DPA prevails on personal data matters, then these Terms. The Customer's general purchasing terms do not apply unless the Publisher agrees in writing.

2. Service reserved for professionals

The Service is intended exclusively for professionals: businesses, self-employed people, associations and public bodies, and their employees and agents. By accepting these Terms, you declare that you are acting for purposes within your professional activity.

Provisions of French consumer law that apply only to consumers, in particular the right of withdrawal, therefore do not apply.

3. Account and authentication

• An account is personal: one person, one account. You are responsible for all actions taken from your account.
• You sign in with a single-use link sent to your e-mail address, or with a passkey. No password is used.
• Because your e-mail address is a sign-in method, you must keep it up to date and secure access to your mailbox.
• Administrative roles require a passkey or a recovery code.
• Report any unauthorised access, or any suspected compromise, to [email protected] without delay.

4. Description of the Service

The Service lets you, among other things:

• create spaces, bases, tables and views;
• publish forms, shares and interfaces;
• automate tasks;
• manage documents;
• use AI features and agents;
• connect third-party services;
• run browser skills.

The available plans, free or paid, together with their features and quotas, are described on the website and in the product at the time of subscription.

The Service evolves, and features may be added, changed or removed. Removal of a substantial feature from a paid plan is announced at least 30 days in advance.

5. Prices, billing and payment

5.1. Prices are stated in euros excluding taxes. VAT is charged on top at the applicable rate.

5.2. Paid plans are monthly or annual subscriptions, taken out per space and payable in advance. Payment is processed by Stripe; the Publisher does not store card numbers. Invoices are available in the billing portal. No discount is granted for early payment.

5.3. Subscriptions renew automatically for the same period unless cancelled before the renewal date.

5.4. Subscriptions are cancelled from the billing portal. Cancellation takes effect at the end of the current period, when the paid plan's features and quotas cease to be available. The current period is not refunded, unless the Publisher has committed a serious breach.

5.5. The Customer is notified of any price change at least 30 days before the renewal date to which it applies, and may cancel before that date.

5.6. Under Article L. 441-10 of the French Commercial Code, any late payment automatically triggers the following, without prior reminder:

• late-payment interest at the European Central Bank's most recent refinancing rate plus 10 percentage points;
• a fixed recovery fee of EUR 40.

If payment is still outstanding 15 days after formal notice, the Publisher may suspend access to paid features.

6. Customer content

6.1. The data the Customer and Users import, enter or generate in the Service ("Content") remains their property.

6.2. For the duration of the contract only, the Customer grants the Publisher a non-exclusive, royalty-free licence. It is limited to hosting, backing up, technically reproducing, processing and displaying Content as needed to provide the Service. The Publisher does not use Content to train AI models, or for any other purpose.

6.3. The Customer warrants that it holds the necessary rights to its Content, that the Content is lawful, and that it has informed the people whose data it processes.

6.4. A space owner decides who has access and with which role. Published share links, forms and interfaces are accessible to anyone who has the address, and publishing them is the Customer's responsibility.

7. Personal data

For account, billing, security and support data, the Publisher acts as controller, as described in the Privacy policy.

For personal data contained in Content, the Publisher acts as the Customer's processor under the DPA. The DPA is an integral part of the contract and requires no separate signature.

8. Artificial intelligence features

8.1. Some features rely on AI models supplied by third parties, which are listed in an annex to the DPA. The Customer may instead configure its own provider or a local model for its space. In that case the Customer chooses that provider and is responsible for it.

8.2. Content is sent to a model only to the extent needed for the requested processing.

8.3. Outputs are generated automatically and may be inaccurate, incomplete or unsuitable. A human must check them before any decision that affects a person. You may not use the Service for any practice prohibited by Regulation (EU) 2024/1689 (AI Act), or to pass off generated content as authentic.

8.4. An agent may act on connected third-party services, for example by sending a message or creating or changing an item. These actions are carried out under the Customer's authority. The Customer configures agents, their access and their approvals, and remains responsible for them.

8.5. Each User may object, in their account settings, to AI indexing of their documents.

9. Third-party services, connectors and browser skills

9.1. Connecting a third-party account authorises the Service to access that account within the permissions granted. This covers accounts such as mail, calendar, storage, team chat, code hosting and APIs. You can revoke a connection at any time. The third party's terms apply, and the Publisher is not responsible for its availability or changes.

9.2. A browser skill may only use credentials for accounts that belong to the Customer or its organisation. A saved credential can be used by anyone with write access to the base concerned. The Customer must check that automation is permitted by the target site's terms.

10. Prohibited uses

You may not use the Service to:

• host or distribute illegal content, including terrorist content, child sexual abuse material, hateful or defamatory content, or content infringing intellectual property or privacy;
• send unsolicited communications, conduct phishing, or distribute malware;
• undermine the Service's security, bypass its protection, rate-limiting or quota mechanisms, or access other customers' data;
• host health data subject to France's certified health data hosting requirement (Article L. 1111-8 of the French Public Health Code), or payment card numbers, as the Service is not certified for these uses;
• resell the Service or make it available to third parties without the Publisher's written consent;
• reverse engineer the Service, except where permitted by law.

11. Notices and moderation

Illegal content may be reported to [email protected], as described in the legal notice.

The Publisher reviews notices diligently and may disable access to content or suspend an account. It informs the Customer and gives the reasons for its decision, unless prohibited by law. The Customer may challenge the decision by replying to [email protected], without prejudice to any legal remedy.

12. Availability, maintenance and support

12.1. The Publisher uses reasonable efforts to make the Service available at all times, without an availability guarantee unless a service level is agreed in writing. Planned maintenance is announced when possible.

12.2. Support is provided by e-mail ([email protected]) and through the in-app chat on business days, with no guaranteed response time.

12.3. Support can access a User's account only if that User has allowed it in their settings. Such access is time-limited, read-only by default, justified by a stated reason, and logged.

13. Security, backups and reversibility

13.1. Security measures are described in an annex to the DPA. Data is backed up hourly, encrypted, within the European Union.

13.2. Backups are used to restore the Service, not to recover content deleted by mistake at a customer's request. The Customer should keep its own exports.

13.3. Reversibility: from the product, at any time, the Customer can export its bases and each User can export their account data, in open formats.

14. Publisher's intellectual property

The Service, its software, brand and documentation belong to the Publisher or its licensors. For the duration of the contract, the Publisher grants the Customer a non-exclusive, non-transferable right to use the Service within these Terms. Open-source components remain subject to their licences. The Publisher may freely use any suggestions for improvement it receives.

15. Term, suspension and termination

15.1. The contract is for an indefinite term. Subscriptions follow section 5.

15.2. The Customer may delete its spaces, and then its account, from the product at any time.

15.3. The Publisher may suspend access immediately in any of these cases:

• a serious breach that endangers the security of the Service or of third parties;
• manifestly illegal content;
• an order from an authority.

For any other breach, the Publisher may terminate the contract if the breach is not remedied within 15 days of formal notice.

15.4. The Publisher may discontinue the Service or a plan with 90 days' notice. It then refunds the unused part of prepaid subscriptions.

15.5. When the contract ends:

• a deleted space stays in the trash for 30 days and is then permanently erased;
• a deleted account is erased immediately, as described in the Privacy policy;
• encrypted backups that still contain the data expire on their rotation cycle, within three years at most.

16. Liability

16.1. The Publisher's obligations are obligations of means (best efforts).

16.2. The Publisher is liable only for direct damage resulting from a proven fault. It is not liable for indirect damage, such as loss of revenue, customers or reputation. Nor is it liable for loss of data the Customer has not exported.

16.3. For all causes combined, the Publisher's liability is capped at the greater of:

• the amounts paid by the Customer for the Service in the 12 months preceding the event giving rise to liability;
• EUR 500.

This cap does not apply to gross negligence, wilful misconduct or personal injury.

16.4. The Customer is responsible for its Content and its use of the Service. It shall indemnify the Publisher against any resulting third-party claim.

16.5. Any liability claim against the Publisher is time-barred one year after the Customer becomes aware of the event giving rise to it (Article 2254 of the French Civil Code).

17. Force majeure

Neither party is liable for a failure caused by force majeure within the meaning of Article 1218 of the French Civil Code. If the impediment lasts more than 60 days, either party may terminate the contract without compensation.

18. Confidentiality

Each party keeps confidential any non-public information received from the other, for the duration of the contract and five years after it ends. Content is confidential by nature.

19. Changes to the Terms

The Publisher may change these Terms. Any substantial change is notified by e-mail and in the product at least 30 days before it takes effect, unless a legal obligation requires a faster change.

A Customer who does not accept the change may terminate at no cost before it takes effect. Continued use after that date constitutes acceptance. Previous versions are kept and provided on request.

20. General provisions

• The Publisher may assign the contract to a company that takes over the Service, after informing the Customer.
• Failing to enforce a breach does not waive the right to enforce it later.
• If any clause is held invalid, the remaining clauses stay in force.
• The Service's timestamped logs, including the date on which these Terms were accepted, are binding between the parties unless proven otherwise.
• The French version of these Terms prevails over any translation.

21. Governing law and jurisdiction

These Terms are governed by French law. The parties will first seek an amicable solution for 30 days from a written claim.

Failing agreement, any dispute falls under the exclusive jurisdiction of the Commercial Court of Sedan (France). This applies even in summary proceedings, third-party claims or where there are several defendants, subject to mandatory jurisdiction rules.

22. Contact

SPACE UNITY 34 route Nationale, 08140 Douzy, France +33 6 60 71 01 49

• General enquiries: [email protected]
• Support: [email protected]
• Legal: [email protected]

This is a translation. The French version prevails.